REFUND POLICY
We want you to like the tea. If you don't, tell us within 30 days of delivery and we'll refund you in full. Please don't send it back. Tea is a food product, and once a tin has left us we can't resell it so returning it only costs you a trip to the post office and puts good tea in a bin. Keep it, brew it, pass it to someone who might enjoy it. The refund doesn't depend on us getting it back.
HOW TO ASK FOR A REFUND
Email thirdpeaktea@gmail.com with your order number and a line about what went wrong. You don't need to justify it, "not for me" is a complete answer. We'll confirm within 2-5 business days.
WHEN YOU WILL SEE THE MONEY
Refunds go back to the original payment method. Your bank usually posts it within 5–10 business days of us issuing it. If something arrives damaged or wrong. Send a photo and we'll replace it or refund it, whichever you prefer, no time limit beyond a reasonable one, and no need to return anything.
WHAT IS NOT COVERED
Orders placed more than 30 days ago
Gift sets that have been split up and partly given away
Shipping charges on an order that arrived correctly